• All official merchandise is fulfilled and shipped directly by Jaded I’lluzions
• Products are inspected prior to dispatch
• Protective, secure packaging is used to minimize transit risk
Estimated shipping timelines are displayed at checkout. Delivery timelines may vary due to destination, carrier performance, or other uncontrollable events.

If an official Jaded I’lluzions item arrives: • Damaged
• Defective
• Incorrect
• Incomplete
• Or not as described
Jaded I’lluzions assumes full responsibility. OUR GUARANTEE: • A replacement or correction will be issued
• All replacement shipping costs are covered by Jaded I’lluzions
• The customer will never be charged for return shipping, reshipment, or handling
• Resolution will not be delayed or disputed
This commitment is non-negotiable and applies regardless of customer location.

To request support:
1. Contact us within 7 days of delivery
2. Provide:
a. Order number
b. Brief description of the issue
c. Supporting photos (if applicable)
If a return is required:
• Prepaid return instructions will be provided
• Replacement will be shipped promptly upon verification

Customers will not be penalized for: • Manufacturing issues
• Packaging failures
• Shipping damage
• Fulfillment or labeling errors
If the issue originated at any stage under Jaded I’lluzions’ control, we resolve it at our expense.

Where applicable, Jaded I’lluzions ensures that its official merchandise complies with all relevant local, state, and federal laws and regulations, including consumer protection and product safety standards.
If Jaded I’lluzions offers products that fall under wellness, lifestyle, or non-medical consumer categories:
• Products are not intended to diagnose, treat, cure, or prevent any disease
• Any descriptive language is provided for informational and lifestyle purposes only
• Consumers are encouraged to consult qualified professionals before using wellness-related products

Certain Jaded I’lluzions merchandise may be classified as lifestyle wellness products.
• Statements regarding such products may not have been evaluated by the U.S. Food and Drug Administration (FDA)
• Individual experiences may vary
• Required disclaimers, ingredient disclosures, and usage guidance will be clearly displayed where applicable

JADED I’LLUZIONS also operates a digital marketplace that connects independent vendors and practitioners with consumers.
• Independent vendors are solely responsible for their own products, services, regulatory compliance, claims, and consumer protection
• Jaded I’lluzions does not manufacture, formulate, label, test, or certify third-party products
• Liability for third-party offerings remains entirely with the vendor or practitioner
This policy applies only to Jaded I’lluzions’ official merchandise.

This policy does not cover:
• Damage caused by misuse, alteration, or improper handling after delivery
• Normal wear and tear
• Items clearly marked as Final Sale (if applicable and explicitly disclosed)

For official merchandise inquiries:
contact@jadedilluzions.com
703-899-5472 (24/7 Support)