Jaded I’lluzions offers refunds only for certain platform-related services, such as optional features, technical errors, or billing mistakes. We act as a referral platform and do not provide healing services directly. Refund eligibility depends on the type of service purchased and whether it meets U.S. consumer protection standards.

No. Payments made directly to healers or practitioners are not handled by Jaded I’lluzions. Each healer or practitioner sets their own cancellation and refund policy. If you have an issue with a session, you must contact the healer or practitioner directly.

Because eBooks are digital products and delivered instantly, refunds are generally not offered for change-of-mind purchases. However, you may request a refund within 7 days if the file is corrupted, significantly different from the description, or if a technical or duplicate charge occurred.

To request a refund, email jaded.illuzions@gmail.com with your name, email address, order details, and a clear explanation of the issue. Providing proof or screenshots will help us review your request faster.

Once a refund is approved, it is processed within 7–10 business days and returned to your original payment method. Processing times may vary depending on your bank or payment provider.

Subscription and priority listing fees for healers and practitioners are non-refundable once the listing goes live. Refunds may be considered only if there is a technical issue, display error, duplicate charge, or if the cancellation was made before the listing was activated.

Yes. Refunds may be denied if the request does not meet our policy requirements, is outside the allowed timeframe, or is considered abusive or fraudulent. We reserve the right to refuse refunds in such cases.